Feedback Management Officer

Job Description

Attend to and close feedback cases assigned within the required timelines
Handle enquiries, complaints, and feedback through the Customer Management System and other channels
Work closely with other officers to provide timely updates and ensure proper case closure
Follow up with relevant teams to ensure issues are resolved effectively
Carry out site checks when needed to verify reported issues
Requirements

Degree or Diploma in Events and Venue management or Marketing or Hospitality and Tourism or Communications, Business
Experience in events and venue management, marketing, hospitality, customer service management, call centre management or quality service management
Experience in data analytics and/organisation development preferred