Business Analyst
Job Description
Requirements
Partner with business and IT teams to define requirements and deliver solutions that further commercial objectives and enhance the field sales user experience.
Work directly with clients and applies IT and business knowledge and experience to formulate an IT solution for a business problem.
Analyze business processes elicits, analyzes, and documents business requirements; identifies alternative solutions, assesses feasibility and makes recommendations typically seeking to exploit and leverage new or existing IT technology components.
Translate business requirements into functional requirements; performs data and process modeling; manages change; and leads, coordinates / performs testing, verification, and validation of requirements
Provide expert advice on the selection, design, justification, implementation and business use of Veeva or other Commercial information systems.
Proactively identifies process improvement opportunities and prepares technical solutions to address.
Lead the software lifecycle quality compliance and testing process from inception to release; develop test plans to ensure system functionality, reliability, performance, and quality.
Provide L2-3 system support to business end-users, troubleshoot system issues, design and implement resolution.
Lead/manage small projects,minor enhancements and bug fixes
Build a positive and collaborative working relationship with business partners, IT, contractors, and vendors. Communicate across multiple levels of stakeholders, users, and collaborators
Conducts internal demonstrations or training to facilitate system understanding Oversees contractors, consultants, and vendor business analysts and testers
Job Requirement
Requirements
- Bachelor’s degree required
- 5-7 years of experience in a similar role within the healthcare or life sciences industry, including with Veeva CRM, Veeva Vault, Salesforce.com (SFDC) or other large commercial business application
- Minimum 4 years experience in a business analyst role working with a packaged CRM application (e.g., Veeva, Salesforce.com).
- Ability to thrive in a highly matrixed and dynamic business environment.
- Demonstrated ability to build positive relationships between IT and business, leading to improved business results.
Preferred
- Veeva or Salesforce.com implementation experience a plus, including business requirements definition, user stories, detailed functional and system design, configuration and/or customization involving the following areas: Opportunity & Lead management, Sales, Service, Marketing, Inventory/Asset Management.
- Experience implementing integrated solutions at a regional and global scale, including data warehouse and master data management considerations.
- Mastery of all phases of software development life cycle and project implementation using both Waterfall and Agile methodologies
- Proficiency with software delivery toolsets, including Atlassian suite (Jira, Confluence), and Testing tools (HP ALM/Quality Center, Tricentis Q-Test)
- Experience in healthcare or life sciences industry; working with validated systems a plus
- Demonstrated ability to assess customer needs, creatively approach solutions, and influence appropriate course of action
- Travel up to 10-20%, including international may be needed
