Venue Manager (Events/AV Maintenance)

Job Description

Oversee and manage the daily operations of venues. Ensure all venue activities follow rules, safety standards, and operating procedures.
Develop and improve standard operating procedures to enhance venue operations and customer experience.
Prepare staff schedules and supervise Venue Executives to ensure smooth operations.
Handle venue bookings, payments, invoices, receipts, and refund processing accurately.
Prepare and submit financial reports, booking schedules, and operational updates to management.
Coordinate logistics and oversee kitchen operations and equipment maintenance within the Gardens.
Ensure areas are properly cleaned, sanitized, and maintained according to safety regulations.
Oversee maintenance of Audio & Visual (AV) equipment including projectors, screens, sound systems, lighting, and control systems.
Coordinate with contractors and vendors for maintenance, repairs, and operational support.
Handle customer feedback, complaints, and operational issues professionally and promptly.