Receptionist | School | Hougang

Job Description

The Services required are set out as follows:

To perform customer service duty (mindset has to meet the realist challenges and demands of a Primary School setting).
To answer phone calls, manage visitors, take messages, respond to enquiries and provide general useful information (in a very dynamic environment where calls are volumous).
To be able to use school equipment such as photocopiers and scanners.
To handle daily varied demands and queries from parents / pupils / vendors / staff etc.
To call pupils absentees and to check with parents on their child’s status every morning.
To call pupils to convey messages during ad-hoc / special events.
To render first level assistance (e.g.. Issuing Fever Patch and Cold Pack) to walk-in pupils’ needs including sick & injured pupils. To escalate case to other colleagues in the office immediately if it is beyond superficial cases.
To key in Incident report via IPAD using FORMSG.
To handle / support situation when pupils vomit, soil their clothes, issuing of uniforms, need sewing of buttons and zips on uniform, arrange snacks etc.
To key in latecomer/early dismissal details in IPAD for student attendance.
To possess basic knowledge and working proficiency in Microsoft Office applications.
General Duties

To assist in the counting & sorting / distribution of brochures or leaflets/items to the teachers and pupils.
To handle outgoing mail, including pasting stamps and posting letters.
To key in incoming mail records in Excel for tracking.
To assist in the School Breakfast coupons compilation if required.
To maintain the forms cabinet under the receptionist in the office. All forms must be current and replenished constantly.
To manage the delivery of supplies and equipment and contact the teacher in charge to collect the delivered items.
To get the relevant staff who is appointed as the Goods Acceptance Officer to sign on the delivery order.
To assist in printing of documents from shared drive
To assist in shredding of documents.
To monitor and record students who need to use the school phone.
To handle students’ lost and found personal belongings (eg. Wallet, pencil case and POSB smart buddy watch)
To support any other general administrative duties as and when required.