Reception and Administration Support Officer |School |Hougang
Job Description
The Services required are set out as follows:
Counter Service to manage stakeholders’ needs
o Front desk duties include attending to the needs of walk-in
customers (such as parents, visitors, partners, teachers,
staff, and students) in a professional, prompt and friendly
manner. This also includes assisting students according to
the school’s guidelines such as issuing graduation
certificates and other documents.
o Accept goods on behalf of staff and coordinate with them
to ensure receipt of the items.
o Handle incoming calls professionally and ensure they are
answered within 3 rings.
o Issue stationery and loan items and provide guidance to
users on the appropriate forms to use.
o Notify the General Office when stationery and first aid
supplies in the Sick Bay need replenishment.
o Administer basic first aid to injured or ill students in the
Sick Bay and issue excuse chits for students who need to
leave school early.
o Manage lost and found items, ensuring they are promptly
recorded, labeled, and organized in a timely manner.
Students’ Support
o Handle administrative duties such as data entry, verify and
check on completeness of forms and documents
submission such as MOE FAS application forms and leave
application forms.
o Handle the latecomers by updating the latecoming details
at the google form, issuing latecomer’s slip, daily updating
of students’ attendance and notifying OM on students
issued with Corrective Work Order.
o Manage parents’ appointments for key personnel during
Parents-Teachers Meetings.
o Support Discipline Master in the safekeeping of Ezlink
cards/ handphone for latecomers/students.
Other Administrative Support
o Provide administrative support for school events and fund
raising activities.
o Maintain the orderliness and cleanliness of reception
counter and Sick Bay.
o Manage the School’s generic email account and assist in
the verification of payment documents.
o Perform adhoc duties and undertake projects as assigned
by the School from time to time.
