IT Help Desk (IT Infrastructural & Security)

Job Description

Job Description & Requirements
Responsibilities

To assist with incident identification, logging, categorization and prioritization.
Incident and Problem Management
Application Support
General Support
Network Support
Cyber security support
To perform initial diagnosis, escalation and investigation of reported incidents
To suggest resolution and recovery for reported incident.
To close the reported incident.
To provide any front-end support of infra / network related deployment, if required.
Requirements

Good at Operating Systems and Desktop Support (Microsoft Windows)
Be able to speak clear and good conversational English
Possess good telephony skills
Understanding Computer Hardware and Peripherals
Network Fundamentals and Troubleshooting
Essential Cybersecurity knowledge
IT Service Management and Help Desk Operations