ICT Trainer Cum Executive |School |Woodlands

Job Description

The Services required are set out as follows:

A. Areas of Technical Support

1. Support the Personalised Digital Learning Programme (PDLP) Device

Management Application (DMA) Portal for monitoring student and

teacher devices in compliance with MOE guidelines and policies.

2. Assist in maintaining the School Assets and Inventory Management

System, ensuring proper records of all ICT assets and conducting

monthly and ad-hoc wall-to-wall inventory checks.

3. Support other school ICT systems required for daily operations,

including vendor-provided systems for fault reporting and technical

support.

B. Frontline Technical Support & Service Delivery

1. Provide frontline technical support to staff and students on their

devices at school locations, including troubleshooting issues with the

Schools Standard Operating Environment (SSOE) in collaboration with

Desktop Engineers.

2. Set up and prepare school AV/IT facilities and equipment for lessons,

school events and presentations, providing on-site technical support

including photography and videography services.

C. Asset Management, Deployment, & Maintenance

1. Conduct routine checks and maintenance on ICT equipment as

specified by the school, tracking and ensuring all AV/IT equipment in

classrooms and other locations are in working order for daily use.

2. Coordinate with vendors for repair, replacement, servicing and

delivery of equipment, as well as technical support issues for school

and student devices.

3. Set up and configure school devices for issuance or deployment to

staff and students.

D. Reporting, Compliance, and Project Support

1. Report and document missing, defective or damaged ICT equipment

and services to HOD ICT/ICT Manager.

2. Follow all processes and documentation requirements specified by

the school.

3. Assist HOD ICT/ICT Manager in MOE-initiated rollouts and projects.

E. Content Management & End-User Training

1. Support teachers on usage of existing software and conduct sharing

sessions for staff and students on the use of ICT equipment.

2. Maintain the school’s media data in designated sharing folders.

In additional to the above scope, the personnel should be

• Willing to follow school’s processes and perform assigned tasks

• Willing to learn new skills and systems