Finance – Arrears Management

Job Description

Responsibilities

Manages a designated portfolio of customer arrears, taking ownership of debt recovery efforts and developing strategic approaches to resolve outstanding payments.
Collaborates with internal departments and external stakeholders to formulate viable debt recovery solutions, ensuring compliance with established regulations and guidelines.
Executes debt recovery processes include writing off bad debts.
Contributes to policy reviews and recommendations for improvements in arrears management processes.
Participates in system enhancement projects to improve the efficiency and effectiveness of arrears management operations.
Prepares arrears related reports & presentations.