Digital Program Manager (Lead – Enterprise Wide Digital Program)

Job Description

Responsibilities:

Program Initiation & Strategy

Lead the initiation phase of the digital program: define business case, strategic objectives, scope, KPIs, and success criteria.
Perform stakeholder analysis and develop engagement plans across departments.
Program Planning & Design

Develop and maintain the integrated program plan, including project timelines, milestones, dependencies, and resource allocation.
Define the program management framework (agile, hybrid, or waterfall depending on context).
Budgeting & Financial Management

Develop multi-year program budgets and secure necessary approvals from Finance and executive stakeholders.
Ensure financial controls and reporting are in place for ongoing budget transparency.
Resourcing & Team Leadership

Define resource needs (internal and vendor/partner), including skillsets required across projects.
Lead, mentor, and support cross-functional project managers and delivery teams.
Execution & Delivery Oversight

Oversee all program workstreams and ensure projects are delivered on time, within scope, and within budget.
Regularly review project status, risks, and performance metrics; ensure timely escalation and mitigation.
Stakeholder & Change Management

Serve as the key liaison between business leaders, technology teams, vendors, and external partners.
Support change management planning and execution to ensure adoption and sustainability of digital solutions.
Quality Assurance & Continuous Improvement

Ensure that project deliverables meet quality standards and user expectations.
Ensure compliance with organizational standards, security, and regulatory requirements