Admin – Patient Services Assistant

Job Description

Admission Support
Greet patients and assist with admission procedures

Receive and check admission documents; follow up for incomplete documents

Update patient particulars in registration records and relevant systems (e.g., bed management / ILTC)

Prepare communication board information and name labels

Submit patient meal requests electronically

Discharge / Transfer Support
Prepare discharge/transfer documents as instructed by the ward in-charge (ANM/NM/SN)

Dispatch forms to the Business Office within the required timelines

Ensure charges are entered and supporting documents are complete.

File discharge documents properly (e.g., discharge folders) in the correct sequence

Fax discharge summaries/referrals where required, and ensure attachments are complete

Ward Administration & Coordination
Answer enquiries and take messages from internal/external parties.

Assist in appointment coordination with external departments/hospitals.

Support inventory control of ward consumables, stationery, housekeeping items, and assets (system-based)

Raise material/purchase requisitions for non-stock items (system-based)

Submit repair/maintenance requests to Biomedical Engineering (BME) and follow up

Daily Routine / Other Duties
Maintain the cleanliness and tidiness of the PSA area, nurse station, ward trolleys, and update whiteboards.

Update nursing rosters on changes/amendments.

Please perform despatch tasks when needed.

Maintain visitor registration records (VRS)

Any other duties assigned by Ward ANM/NM/AE