Receptionist | Hougang | School

Job Description

Job Description & RequirementsTo perform customer service duty (mindset has to meet the realist challenges and demands of a Primary School setting).
To answer phone calls, manage visitors, take messages, respond to enquiries and provide general useful information (in a very dynamic environment where calls are volumous).
To be able to use school equipment such as photocopiers and scanners.
To handle daily varied demands and queries from parents / pupils / vendors / staff etc.
To call pupils absentees and to check with parents on their child’s status every morning.
To call pupils to convey messages during ad-hoc / special events.
To render first level assistance (eg. Issuing Fever Patch and Cold Pack) to walk-in pupils’ needs including sick & injured pupils. To escalate case to other colleagues in the office immediately if it is beyond superficial cases.
To key in Incident report via IPAD using FORMSG.
To handle / support situation when pupils vomit, soil their clothes, issuing of uniforms, need sewing of buttons and zips on uniform, arrange snacks etc.
To key in latecomer/early dismissal details in IPAD for student attendance.
To possess basic knowledge and working proficiency in Microsoft Office applications.