Customer Liaison Officer (CLO)

Job Description

Company Overview

WSH Experts Pte Ltd is a Singapore-based company providing integrated and innovative services across sectors. Our experienced team combines global expertise with local knowledge to deliver effective solutions that meet client needs.

Job Summary

You will coordinate appointments, communicate work scope and updates to customers, manage enquiries and complaints, and assist with documentation and reporting to support smooth project operations.

Responsibilities

Schedule and confirm appointments with residents and stakeholders to ensure timely service delivery
Clearly explain work scope and provide regular updates to customers to maintain transparency and trust
Manage enquiries, complaints, and rescheduling requests promptly to resolve issues and maintain customer satisfaction
Assist in preparing and organizing documentation and reports to support project tracking and compliance
Preferred competencies and qualifications

Demonstrate effective communication and interpersonal skills to engage with diverse customers and stakeholders
Customer service experience preferred to enhance responsiveness and problem-solving in client interactions