Receptionist cum Customer Service Officer |School |Pasir Ris Drive

Job Description

The Services required are set out as follows including and not limited to:

1. Communications Support:

• Answering and patching phone calls at the front counter in

school General Office

• Ensuring timely and professional responses to all inquiries

• Manage and route school email timely and accurately

2. Visitor Management:

• Attend to walk-in customers (parents, students, teachers and

delivery personnel etc)

3. Administrative Support:

• Assist in day-to-day operations of general office duties including

mailroom support and distribution

• Simple data record of received items, lost & found items, loan of

uniform etc

• Filing, laminating of documents, coordinating courier services,

and maintaining databases and records

• Ongoing managing, updating, supporting, and maintenance of

SAT intranet portal

4. Office Presentation:

• Ensure the reception area is clean, tidy, presentable, and

stocked with necessary supplies required for both staffs and

visitors

5. Customer Service:

• Serve as the first and primary point of contact for all visitors to

reception, addressing their needs and resolving issues as they

arise in a calm and efficient manner.

6. Functional Tasks:

• Serve as school’s designated goods receipt officer

• Help coordinate, schedule, deconflict and manage

appointments, calendar, and room scheduling to ensure smooth

operations and utilization

• Ensure inventory accuracy, serviceability, availability at all times.

7. Other Tasks:

• Support and handle ad-hoc duties & tasks assigned by School

Leaders, Administration Manager, and Operations Manager

when needed.