Helpdesk Support Officer

Job Description

Job Description:-

Escalation to L2 Support. General Support
Fault reporting: Laptop, Printer, Keyboard, Mouse, Headset, etc.
Printer Related Support: Install, Configure, Escalate to Vendor.
Monthly Random Laptop Checks
User Administration: Staff On-boarding, Staff Off-boarding, Password Reset, Group email, Microsoft Admin Portal, Entra Admin Center, Intune, Azure AD, etc.
Corporate SIM Card assignment, maintain Mobile number listing.
Network Support
Fault reporting: VPN, Internet Connection
Fortigate Maintenance and Support, e.g. Firmware upgrade, Policy settings, Virtual Private Network (VPN) Password reset and token issuance, domain blacklisting and whitelisting, etc.
Meraki Device Admin, device whitelisting, blacklisting, etc.
Sophos Central Admin, Device and user group assignment, etc.
Ruckus Admin, reset Ruckus APs, adjust settings, etc.
Cisco Email System support, e.g. Blacklist or whitelist domain, Email tracing, Email policies settings, etc.
Cybersecurity Support
Send Staff Advisory
Create KnowBe4 User
Daily Firewall Security Checks
Daily Sign-In Checks ( 3CX Support, Asset Management)
Asset Issuance, Loan Issuance, Track and maintain asset listings.
To assist in stock-taking exercise, if required.
Hardware vendor liaising and coordination for Return Merchandise Authorization (RMA) and Warranty.