Technical Support Officer (Infocomm)
Job Description
Responsibilities
To provide IT service support and assist lecturers, in the preparation and delivery of full-time and part-time academic modules
software and hardware setup and testing of practical lessons, troubleshooting and any other ad-hoc duties during and after office hours in the laboratories.
Managing and monitoring both physical and virtual systems and infrastructure.
Installing, configuring, testing, and maintaining operating systems, application software and system management tool, ensure the highest levels of systems and infrastructure availability.
Job Requirement
Requirements
- Experience in Management of Data Centre and Virtualization of servers.
- Experience in configuration and implementation on various Operating Systems.
- Skills in troubleshooting hardware, software, and networking issues in a lab environment.
- Ability to set up, configure, and maintain IT related lab environments, including installation of tools, operating systems, and devices.
- Management of Network services operating in Windows Active Directory environment.
- Ability to utilise industry tool on any modern DevOps and Infrastructure for administration and automation needed on Cloud platform.
- Familiarity with cybersecurity tools such as vulnerability scanners, endpoint security tools and penetration testing tools
- Good knowledge of DevOps and cloud technologies; and hands-on experience with cloud infrastructural services.
- ITIL-based Helpdesk services operation.
- Industry certifications such as CCNA, VMware, Microsoft Azure / AWS, GitHub/GitLab, Docker, UiPath, Tableau, and Palo Alto will be advantageous.
- BizSafe Level 2 Certifications.
- Occupational First Aider.
